1. Cancellation by the Customer
Customers may request cancellation of their booking by contacting us through the official contact details provided on our website. Cancellation charges will depend on the type of service booked and the cancellation terms imposed by the respective airline, hotel, visa provider, tour operator, or other service provider.
Any applicable cancellation charges will be deducted from the amount paid, and the remaining eligible amount will be refunded to the customer.
2. Flight & Airline Bookings
Flight tickets are subject to the cancellation, refund, and amendment rules of the respective airline and fare type. Some tickets may be non-refundable.
Where applicable, airline cancellation charges, service fees, fare differences, and other applicable charges may be deducted from the refundable amount.
3. Hotel Bookings
Hotel cancellations are governed by the cancellation policy of the respective hotel and booking rate. Some hotel bookings may be fully refundable if cancelled within the permitted period, while others may be partially refundable or non-refundable.
Customers are advised to check the cancellation terms before confirming their booking.
4. Visa Services
Visa application fees and service charges are generally non-refundable once the application has been submitted or processing has started, regardless of whether the visa is approved, rejected, delayed, or withdrawn.
Additional charges may apply for document processing, courier services, appointment bookings, or other services already provided.
5. Tour Packages
Cancellation charges for holiday or tour packages depend on the package supplier, destination, hotel, transportation provider, activity provider, and time remaining before the scheduled departure.
The applicable cancellation charges will be communicated to the customer at the time of cancellation.
6. Refund Processing
Once a refund is approved, the eligible amount will normally be processed to the original payment method used for the booking.
Processing times may vary depending on the airline, hotel, payment gateway, bank, or other service provider. Any applicable bank, payment gateway, or transaction charges may be deducted from the refund.
7. Non-Refundable Bookings
Bookings clearly identified as non-refundable cannot normally be cancelled for a refund. This may include certain promotional fares, hotel rates, visa fees, activities, transfers, and special travel packages.
8. Cancellation by Service Provider
If an airline, hotel, tour operator, visa authority, or other service provider cancels or significantly changes a service, we will assist the customer in accordance with the applicable terms and conditions of that provider.
Refunds, credits, rebooking, or alternative arrangements will depend on the provider's applicable policy.
9. No-Show
If a customer fails to use a booked service without cancelling it within the applicable cancellation period, the booking may be treated as a no-show and may become non-refundable.
10. Changes to Bookings
Requests to change travel dates, passenger details, hotels, flights, or other booking information may be subject to availability and additional charges. Any fare difference, amendment fee, supplier charge, or service fee will be payable by the customer where applicable.
11. Force Majeure
We are not responsible for losses arising from events beyond our reasonable control, including natural disasters, pandemics, government restrictions, war, civil unrest, strikes, airline disruptions, or other unforeseen circumstances. Refunds or alternative arrangements will be handled according to the policies of the relevant service providers.
12. Policy Updates
[Company Name] reserves the right to update this Cancellation & Refund Policy from time to time. The policy applicable to a booking will generally be the policy communicated or accepted at the time of booking.
